Contact Nalon

If something has gone wrong, tell us. Email info@nalon.co.uk or call 0333 335 5948 and say what happened, when it happened and what you would like done. We write back with what we found and what we will do. Clients and workers can both complain.

If we cannot settle it, there are outside routes. GOV.UK’s pay and work rights page lets you complain about an employment agency. It directs the complaint to HMRC if it is about the National Minimum Wage, to the Fair Work Agency if it is about employment agency legislation, and to the Health and Safety Executive if it is about working time. The Fair Work Agency began operating on 7 April 2026, replacing the Employment Agency Standards Inspectorate, and takes complaints about recruitment agencies on 0345 161 6000, Monday to Friday 9am to 5pm except public holidays. The Acas helpline, which GOV.UK lists for advice on pay and work rights, is 0300 123 1100, Monday to Friday 8am to 6pm.

For a problem with how we have used your personal data, raise it with us first and give us a chance to put things right. We acknowledge a data complaint within 30 days of receiving it, look into it without undue delay and tell you the outcome. If you are unhappy with our response, you can then complain to the Information Commission, which took over the functions of the Information Commissioner on 30 September 2026. Its website still uses the name ICO, and its number is 0303 123 1113.