Terms of business

What this page is

This page is a plain guide to how supply works. Before we supply anyone we agree terms with the client in writing, and those terms are what apply to the booking. This page sets out what they cover so that you know what to expect.

How supply works

A client tells us the vehicle, the licence category, the start time, the site and the shift length. We look at the drivers and staff who fit, put one forward and, when the client accepts, supply them. The worker reports to the client’s site and works under the client’s day-to-day direction for the length of the booking.

For the worker, we are the employment business. We pay them for the hours they work whether or not the client has paid us. Before we first provide any work-finding services to a worker, we agree terms with them and give them a key information document.

Source: Conduct of Employment Agencies and Employment Businesses Regulations 2003, regulations 12, 13A, 14 and 15, legislation.gov.uk (checked 1 October 2026).

Terms agreed before supply

We agree terms with each client in writing before the first shift. They cover the rate and how it is built, the hours and the shift pattern, the notice for ending a booking, the client’s responsibilities on site and what happens if the client takes the worker on directly.

Before we introduce or supply a worker we also obtain the information the regulations list. That is confirmation of the worker’s identity and of the experience, training, qualifications and any authorisation the client considers necessary or the law requires. When we put a worker forward we give the client that information.

Source: Conduct of Employment Agencies and Employment Businesses Regulations 2003, regulations 19 and 21, legislation.gov.uk (checked 1 October 2026).

What the client provides

Before we supply a worker the client gives us the details the regulations list: the position, the type of work, the location, the hours, any known health and safety risks and the steps taken to control them, and the experience, training and qualifications the job needs. On the day the client gives the worker a site induction, the site rules, the equipment and vehicle the job needs and supervision.

The client stays the operator of its vehicles. Checks on the vehicle, its maintenance and the rules on drivers’ hours for those vehicles remain the client’s responsibility as the operator.

Source: Conduct of Employment Agencies and Employment Businesses Regulations 2003, regulation 18, legislation.gov.uk (checked 1 October 2026).

Timesheets

The worker records the hours worked on a timesheet and the client’s site contact signs it. We pay the worker for those hours and invoice the client from the signed timesheet. If a timesheet is wrong, tell the office and we put it right. We do not hold back a worker’s pay because the client has not paid us.

How charges are built

A charge rate is made up of the worker’s pay, holiday pay, employer National Insurance contributions, the employer pension contribution and our margin. Tax is added where the law requires it. The rate is set out in the terms before the first shift, and we do not publish rates on this website.

Taking a worker on directly

A client can take on a worker we have supplied. The regulations limit what an agency can charge for that. A transfer fee term is only enforceable if the contract lets the client choose a further hire period instead of the fee, and it cannot be enforced once the relevant period has passed. The relevant period is whichever ends later of 8 weeks after the worker last worked for the client through us and 14 weeks after the worker’s first day with the client through us. Our terms set this out before supply.

Source: Conduct of Employment Agencies and Employment Businesses Regulations 2003, regulation 10, legislation.gov.uk (checked 1 October 2026).

If a worker turns out to be unsuitable

If we obtain information that gives us reasonable grounds to believe a worker we have supplied is unsuitable for the position, we tell the client without delay and end the supply. The regulations define without delay as the same day or, where that is not reasonably practicable, the next business day.

Source: Conduct of Employment Agencies and Employment Businesses Regulations 2003, regulation 20, legislation.gov.uk (checked 1 October 2026).

Ending a booking

Either side can end a booking in line with the notice in the agreed terms. Tell the office as soon as you know, so that we can make other arrangements.

Complaints

Complaints are handled on the contact page, which also says where to go if we cannot settle one.